Privacy

Privacy Policy

This policy explains the main categories of information ICU Learning Portal may collect when you register, use courses, contact support or make a payment.

This page explains the website's current operating rules in plain language. If a specific purchase, invoice, checkout screen or applicable law provides a different mandatory requirement, that requirement will apply to the extent required by law.

Information we collect

Account information such as your name, email address, mobile number, qualification and professional information that you choose to provide.
Learning information such as enrollments, lesson progress, quiz attempts and certificate records needed to operate the LMS.
Support information that you send through contact or WhatsApp support, including the details needed to investigate an issue.
Payment and transaction references needed to reconcile your purchase. Card, UPI and other payment credentials are handled by the payment provider rather than stored as raw payment credentials in the LMS.

How we use information

Create and maintain your student account.
Provide course access, lesson progress, assessments and eligible certificates.
Process and verify course payments and prevent fraudulent or duplicated transactions.
Respond to support requests and investigate technical problems.
Improve course structure, website performance, security and learner experience.

Payments and third-party services

Course payments are processed through Razorpay. Razorpay may process payment information according to its own privacy and security terms. ICU Learning Portal receives the transaction references required to confirm a purchase and grant the corresponding course access.

Data security

We use reasonable technical and organisational safeguards for account, learning and transaction records. No internet service can guarantee absolute security, so users should never share passwords, OTPs, card details or other authentication credentials with support staff or anyone else.

Data retention

We retain account, enrollment, learning and transaction records for as long as reasonably necessary to operate the service, maintain learner history, satisfy accounting or legal obligations, resolve disputes and protect the platform.

Your choices

You may contact support to ask about your account information or request correction of inaccurate profile information. Some records may need to be retained where required for security, legal, accounting or transaction purposes.

Contact

For privacy questions, contact ICU Learning Portal through the Contact page or email support@iculearningportal.com. Please do not send passwords, OTPs, card details or other authentication credentials by email.

Questions about this policy?

Contact ICU Learning Portal support before making a purchase if you need clarification about access, refunds, certificates or account use.

Contact Support